Privacy Policy

At Drelvunaagency, we believe transparency is the foundation of trust. When you use our budget forecasting platform, we collect certain information to provide you with the best possible experience and to help you achieve your financial goals.

Your information helps us deliver personalized budget forecasting services and improve our platform continuously. Here's exactly how we use the data you share with us:

• Service Delivery: Processing your financial data to generate accurate budget forecasts and recommendations tailored to your specific situation.
• Account Management: Creating and maintaining your account, processing payments, and providing customer support when you need assistance.
• Communication: Sending you important updates about your account, new features, and educational content about budget management.
• Platform Improvement: Analyzing usage patterns to identify areas for improvement and develop new features that better serve our users.
• Security: Monitoring for suspicious activity and protecting your account from unauthorized access or fraudulent behavior.
• Legal Compliance: Meeting our obligations under South African financial regulations and international data protection laws.

We process your information based on legitimate business interests, your consent, and our legal obligations. You always have control over how your data is used, and we never sell your personal information to third parties.

We maintain strict controls over who can access your information. Your trust is paramount, and we only share data in specific, limited circumstances:

Service Providers: We work with carefully vetted third-party providers who help us deliver our services. These include cloud hosting providers, payment processors, and email service providers. All service providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements: We may disclose information when required by law, such as responding to valid legal requests from government authorities or protecting our rights and property. We will always notify you of such requests unless legally prohibited from doing so.

Business Transfers: In the unlikely event that Drelvunaagency is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change and ensure your data continues to be protected under the same standards.

You have significant control over your personal information. Under South African and international privacy laws, you have several important rights:

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond promptly and guide you through the process.

Protecting your financial information is our top priority. We've implemented comprehensive security measures that meet and exceed industry standards:

Physical Security: Our data centers feature biometric access controls, 24/7 security monitoring, and redundant power systems to ensure your data is always protected and accessible.

Employee Training: All Drelvunaagency team members receive regular training on data protection best practices and are bound by strict confidentiality agreements.

Incident Response: We have detailed procedures for responding to any security incidents, including immediate notification systems and remediation protocols.

We retain your information only as long as necessary to provide our services and meet legal requirements. Here's our retention schedule:

When we delete your data, we use secure deletion methods that make recovery impossible. Backups are also purged according to the same schedule.

While Drelvunaagency is based in South Africa, we may transfer your data to other countries where our service providers operate. This might include cloud storage providers or customer support services located in jurisdictions with different privacy laws.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: We prefer to work with providers in countries recognized as having adequate data protection standards.
• Standard Contractual Clauses: We use EU-approved standard contractual clauses to ensure your data receives the same level of protection abroad.
• Certification Programs: Our providers participate in recognized certification programs that demonstrate compliance with international privacy standards.
• Regular Reviews: We continuously monitor the privacy practices of our international partners and can quickly relocate data if needed.

Drelvunaagency is designed for adults managing their personal finances. We do not knowingly collect personal information from children under 18 years of age. If you are under 18, please do not use our service or provide any personal information.

If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our website and platform
• In-app notification when you next log in

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

If you disagree with any changes to this policy, you may close your account. Continued use of our services after changes become effective indicates your acceptance of the revised policy.